FAQs

General Questions

What’s the difference between Hifitrack.com song files and other mass music portals’ song files?

Hifitrack.com provides Hi End Audiophile uncompressed WAV files, while other mass music portals provide compressed mp3 files.


Could I buy individual songs, track by track?

You can buy the whole album, or you can buy the tracks individually.


Is Hifitrack.com selling physical CDs or digital downloads?

Hifitrack.com sells high quality audiophile digital downloads, NOT physical CDs.


What is DSMV?

甚麼是DSD?如何播放DSD?

甚麼是DSD?如何播放DSD?
要播放DSD,你要有能對應DSD的設備。DSD是Direct Stream Digital的縮寫,是SACD(Super Audio CD)的編碼模式,等同於SACD的電腦音響版制式。DSD用1bit比特流方式取樣,採樣率是CD 44.1kHz取樣的64倍或更高,直接把模擬音樂訊號波形以脈衝方式轉變為數碼訊號。理論上會比PCM較穩定優秀,國際間不少發燒友認為DSD音效比WAV/FLAC優勝。

HifiTrack發售的DSD屬DSF 類,DSD 64規格,全部經唱片公司授權及提供,非以WAV轉換而成,部分更是原生DSD錄音,質素超卓。注意:要播放DSD,你要有能對應DSD的設備。

由於DSD是特定制式,加上與唱片公司有協定,買了DSD的用戶將不可獲換成WAV或FLAC,也不可得回與WAV或FLAC之差價。故大家在購買DSD前請了解清楚自己的器材能否播放DSD,請諒。
由於DSD檔文件非常大,下載時會須稍長時間;香港以外的用戶如下載不成功可與我們聯絡,我們會提供另一下載方式予各位。

 


What is WAV file?

WAV is an uncompressed audio file format standard compatible with Windows and Macintosh operating systems. It has no DRM, it boosts the best quality of sound available and has large file size.


What is Studio Masters?

Studio Masters are ORIGINAL MASTERS song files getting directly from the recording studios. There’s absolutely no dubbing, editing, transferring in different formats during the process. It’s as direct and pure audio experience as you can get.


What is 1:1 master extracted Bit perfect WAV?

For non-Studio Masters files, We do the ripping from the master CD provided by the Records companies. Then we compare the ripped WAV files with the original CDs, make sure they’re Bit Perfectly ripped.


Do the songs downloaded from Hifitrack.com has DRM?

No. No DRM


How to buy?

HifiTrack充值卡----毋須信用卡,毋須PayPal

HifiTrack充值卡於DMA泛音各店、沙田FOCO Headphone Pro-Shop、澳門Solo by Original個人耳機專門店有售
毋須信用卡,毋須PayPal,不須到銀行,只要購買HifiTrack充值卡,即可於HifiTrack充值、購買和下載歌曲,簡易方便,乾淨俐落。HifiTrack充值卡每張HK$200元,等同HK$200元HifiTrack購買歌曲價值。各位往購買前最好先打電話至各店查詢,以免剛巧無貨、白走一趟。

DMA泛音--旺角、深水埗及灣仔
旺角星際城巿DMA泛音地址:
九龍旺角山東街47-51號星際城巿219-223室        39710242
灣仔DMA泛音地址:
灣仔電腦城2樓218號     3583 1948
深水埗DMA泛音地址:
深水埗高登電腦中心1樓82B號舖, 35801478

沙田FOCO Headphone Pro-Shop
位於沙田新城巿廣場一期的FOCO Headphone Pro-Shop現有售HifiTrack充值卡了!各位朋友此可到FOCO
Headphone Pro-Shop購買HifiTrack充值卡,便即可於HifiTrack充值、購買和下載歌曲,簡易方便,乾淨俐落,毋須信用卡,毋須PayPal,
不須到銀行。HifiTrack充值卡每張HK$200元,等同HK$200元HifiTrack購買歌曲價值。
沙田新城巿廣場一期605號舖

澳門Solo by Original個人耳機專門店
各位澳門的朋友,好消息!澳門Solo by Original個人耳機專門店現有售HifiTrack充值卡了!澳門用戶從此可到Solo by
Original店購買HifiTrack充值卡,即可於HifiTrack充值、購買和下載歌曲,簡易方便,乾淨俐落。
Solo by Original設於 Original Technology 官也分店樓上。
Solo地址:
1/F, Rua dos Clerigos No.41-43, Taipa, Macau


How to buy? How to download?

It’s simple and easy. You can pay by Pay Pal or credit Card. Either way can do.

1. If you want to use Pay Pal but do not have a Pay Pal account, go here for registration.

2. Registration and Log-in Please do the free registration before buying songs. You can go here for registration.

3. Select the songs you want to buy, then click.

4. Items you selected will be automatically dropped into your Shopping Cart. You can check the contents, the quantity and the cost of items you’ve selected anytime. If you want to change your mind, you can click “Edit Cart” to add, to delete or to change the items. Then you can “Checkout”.

5. Choose Pay Pal or Credit card as your payment method, then place your order.

6. After payment, you can just click the Download button to download the songs. You can also choose to download the digital music file(s) later under "My Transaction History" after login.

7. Generally speaking, to download a Pop song’s WAV file takes 1 to 2 minutes. Classical music or Chinese Traditional Opera may take longer time.

8. After downloading, it’s advisable for you to check the file size of the downloaded item to that which listed in our site. If the file sizes equal, means you’ve done a complete download. Otherwise, your downloaded file may be truncated or incomplete. Of course you can check it by using your Golden Ears for listening.

9. If the downloaded file is truncated or incomplete, don’t worry. You are entitled to do the download again within 48 hours. Please be noted that you can re-download the songs within 48 hours. After that, no more re-downloading. So please check if the downloaded song files are all complete and well. For re-download a song, please go to “My Transaction Record”, find the song, and click “download”.


Registration and Log-in

Please do the free registration before buying songs or/and post in the forum. You can go to main page’s top right corner, click “Register” for registration. After registration, we will send your log-in name and your password to you via email.


What payment method?

You can pay by Pay Pal or credit Card. Either way can do.


What’s Pay Pal?

PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal is a commonly used electronic alternative to traditional paper methods such as checks and money orders. If you do not have a Pay Pal account, you can go here for registration.


Downloading

How long does it take to download a WAV file?

Generally speaking, to download a Pop song’s WAV file takes 1 to 2 minutes. Classical music or Chinese Traditional Opera may take longer time.


How do I know the downloaded song file is complete and not a bad file?

You can check the file size of the downloaded item to that which listed in our site. If the file sizes shown are the same, it means you’ve done a complete download. Otherwise, your downloaded file may be truncated or incomplete. Of course you can check it by using your Golden Ears for listening.


If the line jammed or disrupted during download process, or my download’s incomplete, what should I do?

If the downloaded file is truncated or incomplete, don’t worry. You are entitled to do the download again within 24 hours. Please be noted that you can re-download the songs within 24 hours. After that, no more re-downloading. So please check if the downloaded song files are all complete and well. For re-download a song, please go to “My Transaction Record”, find the song, and click “download”.


Why does it take longer to download a WAV song than a mp3 song?

It’s because WAV file is an uncompressed file, mp3 is a compressed file. WAV has a much bigger file size than that of mp3. So it takes longer to download a WAV song.


Playback

What types of computers can play WAV files?

Both PC and Mac play WAV. You can use Windows Media Player、iTunes Player、Real Player、Foobar2000、MediaMonkey、cPlay、MusicMatch or other Players to play your WAV files.


Could CAS(Computer As Source) delivers High End Audio quality?

Yes! For details, please read Hifitrack CAS column


Could I burn the WAV files downloaded from Hifitrack.com into CDs?

Yes, you can burn the WAV files downloaded from Hifitrack.com into CDs and play them in CD players.